Privacy Policy

Effective: 1 June 2022

This Privacy Policy describes our commitment to protect your privacy and personal data.


  • Encrypted Content: Your Epi application data
  • Team: An organisational unit in Epi Business.
  • IP Address: Internet Protocol address.

Data controllers and data processors

Epi services are provided by Epi Technologies Limited (company number: 11877933; address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom) (Epi), a company registered under the laws of the United Kingdom.

Personal: If you have a personal Epi user account, or if you correspond with us individually, we will be your data controller under UK law.

Teams: If your account is part of a Team, or you receive an Epi link from a user who is part of a Team, some decisions about your personal data will be made by the organisation that owns the Team. In these cases, that organisation is your data controller, and Epi is your data processor, acting upon the instructions of that organisation.

We may outsource some of our activities to third parties (data processors), who may also use your personal data when acting on our behalf. You can see our third party processors here.

Our legal basis for processing

We only collect and process personal information where:

  • It is Necessary in order to provide you with services.
  • It satisfies a Legitimate Interest (which is not overridden by your data protection interests).
  • You give us Consent to do so for a specific purpose.
  • We need it to comply with a Legal Obligation.

Data collection

Data that you provide

When you visit our website. Our servers automatically log your IP address, browser information, and page interactions when you visit our website. We and our partners may also use cookies and other information gathering technologies. These technologies may provide us with personal data, information about devices and networks you utilise to access our website, and other information regarding your interactions with our website. For detailed information about the use of cookies in the website, please read and review our Cookie Policy.

When you register. During registration you submit some identification and contact data. This data is necessary for the provision of our services.

When you subscribe to our mailing list. When you subscribe to our newsletter and mailing list (which you can do in some cases without registering for an Epi account) you submit some identification and contact data.

When you choose a paid plan. When you upgrade to a paid Epi plan, you provide your address, billing, and payment information. Payment information is collected via our payment processor. This data is necessary to provide you with paid Epi services.

When you use your account. During usage of your account, you also give us access to certain information that is necessary for the provision and maintenance of your user account. You may also provide additional personal data (such as a photo).

When you invite or are invited by another user. In order to send and deliver invitations, Epi collects some identification and contact data about the invitee.

When you contact us. You may decide to share other data, including personal data, with us when you contact our Support or Sales Teams, submit forms on our website, or otherwise communicate with us. It is solely your decision to share any data with us during such communications (such as log files or screenshots), so our processing of such data will be based on your consent.

When you use Epi apps. When you use Epi apps, we automatically collect some data for telemetry purposes. This includes your IP address and some activity within the app.

Data that others provide about you

Other Epi users. Other users may provide information about you when they use our service.

Our advertising partners. With your consent, our third-party advertising partners may give us information about your engagement with online advertisements that we place. If you want to learn more, please see our Cookie Policy.

Data usage

We may process your personal data for several purposes.

Services (Necessary | Legitimate Interest). We will use your personal data, such as registration and account information, for the provision and maintenance of your user account, for authentication purposes, and for providing the Epi service to you and to other registered Epi users.

Announcements (Necessary | Legitimate Interest). We will send you necessary technical notices, legal notices, security alerts, support, and administrative announcements.

Communications (Necessary | Legitimate Interest | Consent). Our service enables communications between you and others. In particular, sending and delivering invitations, and sharing of application content.

Billing (Necessary | Legitimate Interest). We will process your registration and billing information for billing purposes, i.e. to complete transactions, and send you related information, including purchase confirmations and invoices.

Development (Legitimate Interest). We may use data that we collect from you to help us understand and improve the quality of our websites and services. We may also test new features with some users before rolling the feature out to all users.

Marketing (Legitimate Interest | Consent). With your consent, we may use your email address to send you marketing communications. We may use your personal data to personalise the content and experience you receive on our services or in our marketing communications. We may use your personal data when displaying Epi ads on other companies’ websites and applications.

Security (Legitimate Interest | Legal Obligation). We may use information that we collect from you to monitor suspicious activity on our websites or services, or to identify violations of our Terms of Service.

Protecting our legitimate interests and legal rights (Legitimate Interest | Legal Obligation). Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use personal data in connection with legal claims, compliance, regulatory, and audit functions, or disclosures related to the acquisition, merger or sale of a business.

Telemetry (Legitimate Interest). We use in-house telemetry to allow us to better understand the functionality of our apps on your device. This software may record information such as: How often you use the apps, Events within the apps, Aggregated usage and performance data. We use techniques including differential privacy to aggregate these insights.

Customer Support (Legitimate Interest | Consent). We may use personal data that you send us to resolve your customer support enquiries.

Other purposes (Legitimate Interest | Consent). We may also process your data (in accordance with applicable law) for any other purposes where you give us your consent.

Data sharing

Complying with legal requirements. We may share personal data if the applicable legal provisions so require, or when such action is necessary to comply with any laws, including to meet national security or law enforcement requirements. We may also need to share personal data for the protection of our rights and interests, to protect your safety or the safety of others or to investigate fraud, in accordance with applicable laws.

Third-party service providers. We may share personal data with our third-party providers for certain operations in accordance with this policy. We will never sell your personal data to third parties.

Sharing Epi content. When you share content with others using our service (for example, when you work with a Team), your personal data may be shared with them.

Receiving Epi content. When another Epi user shares content with you, certain aspects of your activity (e.g. your acceptance of the content, or your downloading of it) may be disclosed to the other party.

Team administrators. If your account is part of a Team, the relevant administrator(s) may be able to view certain information about your interactions with that Team. Such information may include your email and activity. If you have any questions about this, please refer to that Team’s policies.

Acquisition or bankruptcy. If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. Any parties who acquire us may continue to use your personal information according to this policy.

Testimonials. We may post testimonials on our websites that may contain personal data. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us.

Invitations. If you invite someone to join Epi, we will automatically send them an email inviting them to join our service. We will store the relevant personal information for the purpose of sending this initial email, and tracking the progress of the invitation. We will only contact them once, unless you explicitly re-send an invitation through Epi. Your invitee may contact us to request that we remove their information from our database.

Data transfers

We may transfer your personal data to countries outside of the UK. All such personal data transfers are done in accordance with applicable laws.

Data protection

How we protect your data.

Encryption. We protect your Encrypted Content with customer-key encryption and end-to-end encryption where required. We protect data in transit with Transport Layer Security (TLS). We protect data at rest with server-side encryption.

Access control. We take appropriate technical measures to ensure that only authorised Epi users can access their respective account and Encrypted Content. We take appropriate technical and organisational measures to ensure that only authorised personnel can access our systems.

Data minimisation. We only collect the minimum amount of data necessary. We never collect or store your Epi data, encryption keys, or passwords in an unencrypted form. We use differential privacy techniques to aggregate insights in a non-identifying way.

Backups. We take appropriate technical backup measures to protect your data against accidental loss.

Third party processors. When we transfer your personal data to our third party processors, they will protect it using their own techniques.

Data retention

Your Personal Data

Personal. We will retain your personal data as long as it is needed to fulfil the purposes specified in this policy, unless a longer retention period is required or permitted by law.

Teams. If we hold your personal data on behalf of your organisation, we will retain such personal data in accordance with the terms and conditions of our data processing agreement with them, subject to applicable law.

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it as soon as it is technically possible.

Your Encrypted Content

As a registered user, you can access, edit or delete your Encrypted Content on the service. Once you initiate deletion, your Encrypted Content will also be automatically deleted within 7 days. After this date, your Encrypted Content will be destroyed in an unrecoverable way, and will not be available again to anyone, including you.

When you share all or a part of your Encrypted Content through our service with someone else, such content goes out of your Control and remains accessible by that person to the extent you granted them access, even if you delete or remove your Encrypted Content in future. Please pay special attention to whom you share your Encrypted Content with.

Your rights

Right to information. You have the right to request details of the personal information that we hold about you.

Right to access. You have the right to request access to the personal data that we hold about you.

Right to data portability. You have the right to request your personal data in a machine-readable format, and send it to another data controller.

Right to correct. You have the right to request that we correct incorrect, inaccurate or incomplete personal data that we hold about you.

Right to erasure. You have the right to request that we erase your personal data where it is no longer necessary for the purposes for which it was originally collected, or if continued processing of it would be unlawful. (Please note that we may need to retain certain information for record keeping purposes, security purposes, or to comply with legal obligations.)

Right to object. You have the right to request that we stop processing your personal data in certain circumstances.

Right to restrict. You have the right to request the restriction of the processing of your personal data in certain circumstances.

If you would like to exercise your rights, please contact us. We will respond to your request within 30 days. We will consider your request in accordance with applicable laws. If we have grounds to decline your request, we will email you with our reasons for doing so. To protect your privacy and security, we may ask you to verify your identity before complying with the request. You also have the right to contact a regulatory body or data protection authority about your request.

Please note that if your account is part of a Team, we will not independently respond to your request without your organisation’s prior written consent, except where required by applicable law.

Third party content

Our websites may embed or link to the websites or services of third parties. This policy does not extend to those third parties, so please refer to their privacy policies.

Policy updates

We reserve the right to update this policy at any time. Please periodically review this policy to see the updates.

Your continued use of our websites and services constitutes your agreement to be bound by such updates to this policy. If you do not accept the terms of this policy, your only recourse is to discontinue use of our websites and services.